All orders will be acknowledged in writing exclusive of freight charges (if needed). Each item will be identified with a code number or title. Please use this code number when referencing your order and for repeat orders.
Vector “ai, pdf” art required. Images at least 300dpi.
E-catalogs are available at no charge, send via email.
Any request for change or cancellation may be subject to charges based on any and all costs incurred at the time of the request.
PMS® colors closely matched at no additional charge.
COUNTRY OF ORIGIN
Law dictates imported items bear the mark of the country of original manufacture. This mark will be stamped or etched sticker onto packaging or the back side of all items aside from specific exceptions.
Consecutive numbering is available Laser/print/sticer on the back side of most processes at an additional cost.
DIES & TOOLING
The preparation of dies, trim tools, piercing tools, screens, and films are a service and remain the property of Winkoway. Contact us for the preparation charges. All dies will be kept on file for a period of 1-2 years unless prior arrangements have been made at time of order.
We cannot be held responsible for delays due to situations beyond our reasonable control. This includes but is not limited to: natural disasters, labor strikes, congestion at ports of entry and origin, Customs, Department of Security, exams or delays, or other acts of God.
Winkoway only uses raw materials, enamels and paints which are compliant with most standards in respect to Lead and Phthalates. All custom items will pass testing. Independent third party testing, of your custom order, is available for an additional fee. Certificates of Compliance may be issued, if required by law, for your orders. Please add 7-15 days for testing.
Due to production methods, all orders are subject to a 5% over/under run quantity.
Many custom solutions are available for your project. Please contact one of our Custom Project Specialists for availability.
Due to frequent fluctuation of raw material costs, possible duty rate changes and the monetary exchange rate in the world market, prices listed in quotation are subject to change without notice. Please confirm pricing prior to placing orders.
PRODUCT IMAGE USAGE
Open mold products manufactured by Winkoway may appear in future publications unless Winkoway is notified in writing not to use the image.
Large quantities, co-op programs, and less than minimum will be quoted in 48h after you send the requests to us.
There are no die charges for exact repeat orders placed within a years of previous order. Please reference the item number assigned (found on quotation and invoices) when placing reorders. Production time is 7-25 working days depends on the order quantities.
Special ship date requests may be fulfilled if requested and agreed upon by Winkoway. A service charge may be necessary. Please call for quotation and availability.
Random samples and sample packets are available at no charge. You may need to pay the freight or Please provide shipping account number if expedited shipping is requested.
Most orders are shipped EXW / F.O.B. Shenzhen / Guangzhou / Hongkong. FBA shipment is Available. Drop ships sent multiple DHL, UPS, FedEx, EMS, TNT, other arrangements requested is acceptable. For each shipment please contact us for the charges.
Our factories/brother factories are audited for social compliance, including SMETA, Loreal, Desiney audit. This certification and audit includes labor standards, health and safety, environmental and business ethics.
Customers are required to submit a 50% deposit with their order We accept T/T, PayPal, Western Union, Alipay, LC at sight.
Logos, Names and Trademarks pictured in our Website/Catalog are examples of work done by the factory. They are NOT for sale. The factory assumes that clients are authorized to use logos and trademarks submitted for reproduction. Winkoway assumes no liability in trademark or copyright disputes.